IBM Walk-ins For Freshers On 18th November 2012 | Naukri Careers India Naukri Careers India: IBM Walk-ins For Freshers On 18th November 2012
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JOBS AND RESULTS MANIA

14 November 2012

IBM Walk-ins For Freshers On 18th November 2012

Company Name:   IBM India

Website:              www.ibm.com

Qualification:       Any Graduate, Diploma Holders

Experience:         Freshers

Location:            Bangalore

Job Role:            IT Helpdesk (100% Voice Process)

Industry Type:     BPO, Call Centre, ITeS


Job Description:


IBM invites fresher to walk in to our Bangalore office for an opportunity to start an exciting career with us in our Technical Support Division (voice process).

Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.


# Remote Infrastructure support delivery

# Perform problem cause analysis

# Resolve routine customer problem

# Ability to Identify Opportunity & Implement Process Improvements

# Has technical experience and skills in the areas of problem determination, creativity and analysis.

# Ability to meet a set of defined account agent productivity measurements.


ELIGIBILITY:


- Any Graduate (10+2+3), Diploma Holders (12+3)

- Must have good command over English

- Fluency, Vocabulary and pronunciation.

- Must have basic knowledge of Computer and operating systems

- Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - Including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported


SELECTION PROCESS:



- Group discussion

- Technical Interview

- Communication Assessment round


Walk-in Details:



Interested Please walk-in to below address on 18- Nov-2012 b/w 10AM - 12PM


VENUE DETAILS:


IBM India Limited

SA1 Building,

#12 subramanya Arcade, Opp to Jal Bhavan,

Bannergatta Road.

Bangalore - 560 029

Contact person: Arun


For More Details: Click Here
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